Q: Why do I get an error message when I select KSU's


Error Message, Incorrect Prompt - July 2019

As of Wednesday, July 10, 2019. is incorrectly prompting patrons to select the KSU customized WorldCat even though it has been discontinued.

To avoid error messages, be sure to select the Stay on option when prompted.

WorldCat selection prompt.














If you do select the customized option, Go to, you will get the following error message.

WorldCat error message two, July 2019










If you try to go back or re-enter the address, you get the same error message until you delete the browser's cache and cookies.

To avoid all this, be sure to select the Stay on when prompted.

Where did the InterLibrary Loan (ILL) link go in WorldCat?

KSU Library System’s customized version of was discontinued on July 1, 2019. You can still search the collections of more than 10,000 libraries worldwide for books as well as audio visual and archival materials. However, you can no longer automatically transfer the item’s information from WorldCat to the KSU ILLiad request form.

You can access the ILLiad request forms at You can access WorldCat through our Find a Database list at or from

In order to best serve you and process your ILLiad requests as efficiently as possible, please include at least the following information:

  • Title
  • Author
  • Date of Publication (if important)
  • ISBN and OCLC Number - You can find the ISBN and OCLC Number under the Details section of the record.

For help with placing ILL requests for items discovered in WorldCat, please contact the ILL Office at or 470-578-6002.

For more help


For more help, email the ILL Office or call 470-578-6002 with any questions.

Last Updated

Last Updated

Aug 13, 2019


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