New System Alert

Check out our new system! Please contact libraryreference@kennesaw.edu with any problems or errors.

Question

Q: How do I get a refund for unprinted copies due to a machine malfunction/paper jam?

Answer

If you try to print or copy something at either Sturgis or Johnson Library and need a refund due to a machine malfunction, go to the Check Out Desk. The staff at the Check Out Desk won't be able to refund your money on the spot, but will be able to help you submit your refund through the Card Services online refund system.

When you go to the Check Out Desk, make sure you bring your KSU ID. You will also need to know the number of prints that you were charged for but did not receive.

For more information


If you have questions about campus computers or software, please contact UITS.

If you experience any problems with any of the library databases or the library website, please fill out our complaint form.

If you have problems printing in the library, please visit the help desk.

Last updated

Last Updated

Jul 19, 2017

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