Service Requests Service Requests are used to request assistance from Library staff for tasks such as:

• Authentication and access issues

• Reports

• Metadata management

• Assistance with new resources

• Discovery-related issues

• A–Z list updates or corrections

• Any other work requiring Library staff support

Please do not use a Service Request for the following:

• IT Support – Submit to UITS ServiceNow: https://kennesaw.service-now.com/sp

• Purchase Requests – Use the separate Purchase Request Form:https://libanswers.kennesaw.edu/purchaserequests

• Human Resources – Submit to HR ServiceNow: https://kennesaw.service-now.com/hr

• Website Issues - Submit to Website Request Ticket